Privacy Policy

The websites – https://www.gaonnasp.in and https://cattle.gaonnasp.in/ (“Websites”) and the mobile applications – ‘GAON NASP App’ excluding the ‘Products’ section where applicable (“App”) and the ‘GAON NASP Centre App’ (the Websites and Apps collectively referred to as “Platform”) are owned and operated by Bharat Gaon Agrisustain India Pvt. Ltd. (“We”, “Us”, “Company” or “Our”, which expression shall include its affiliates, successors, and assigns).

We are committed to protecting and respecting your privacy. While you may be able to browse certain sections of the Platform without registering with us, please note that we do not offer any product/service under our Websites or App outside India. By visiting this Platform, providing your information, or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use, and the applicable service/product terms and conditions, and agree to be governed by the laws of India including, but not limited to, data protection and privacy laws.

1. Information Collected

We will use the information provided by You only in accordance with the purposes described in this Policy.

We and our authorised affiliates/partners collect Your Personal Information or Non-Personal Information when You use the Products Section of the App. Further, We may collect financial information from You during the performance of services. Information collected may include:

Name, mobile number, email, address, IP Address, ZIP code, age, gender, occupation.
Location, device ID, device location, crops grown, products of interest, articles/posts liked, etc.
Access to mobile contacts, SMS, and external memory (for app functionality).

Sensitive information is collected only if voluntarily provided by You.

Personal Information includes:

Data provided via forms on the Website/App (contact info, account info, preferences, transaction history, etc.).
Information voluntarily provided through email, surveys, or direct communications.
Data accessed through acceptance of the App’s Products Section Terms and Conditions.

Non-Personal Information includes:

Browser information, cookies, pixel tags, device information, demographic information, and app usage metrics.

Cookies are small files stored on your device to provide a better user experience. You may disable cookies in your browser, though certain features may not function properly.

2. Use of the Information

We may use Your information to:

Provide and improve services through the Products Section of the App.
Detect, prevent, and investigate fraudulent or illegal activities.
Analyze usage patterns, maintain security, and improve service efficiency.
Notify you about account activity, disputes, fees, or eligibility verification.
Carry out marketing communications and contractual obligations.
Notify of any updates or breaches and comply with legal obligations.

Your data will be retained only as long as necessary to meet legal obligations and enforce agreements.

3. Storage, Security, and Disclosure

All information is stored on secure servers within India. We implement reasonable safeguards against loss, theft, or unauthorized access.

We may share information with:

Third-party service providers for customer support, marketing, analytics, and research.
Related or group companies, including subsidiaries and holding companies.
Legal authorities if required by law, or in case of mergers, acquisitions, or corporate restructuring.

You accept inherent security risks in data transmission over the Internet. We are not liable for breaches outside our gross negligence or willful default.

4. Permissions Required for Website/App

The App may request access to:

Device & app history
Identity
Location
SMS (OTP verification)
WhatsApp notifications
Contacts
Photos/Media/Files
Wi-Fi connection info
Device ID & Call information

These permissions enable the App to function seamlessly and provide personalized services.

5. Use of Information by GAON NASP

By using the Products Section of the App, You may share contact details to:

Allow GAON NASP and service partners to respond to queries.
Receive communications about products/services of GAON NASP, affiliates, or third-party service providers.
Enable third-party service providers to contact you regarding your specific query.

Contact details will only be used for service provision and protection under applicable laws.

6. Non-Disclosure of Information

You may choose not to provide identifiable information. Certain features may then be inaccessible. Users may update their account information anytime by contacting us at hello@gaonnasp.in.

7. Data Transfer

Information may be stored or processed outside our direct control (e.g., with hosting providers). Use of the Websites/App constitutes consent for such transfers.

8. Data Protection Principles

We adhere to:

Purpose Limitation – data used only for specified purposes.
Data Minimization – collect only necessary data.
Accuracy – maintain up-to-date data.
Storage Limitation – retain data only as necessary.
Accountability – ensure compliance with data protection principles.

9. Consent

Explicit consent is obtained before data collection. You may withdraw consent at any time, subject to legal and contractual obligations.

10. Your Rights

Access: View personal data held.
Correction: Correct inaccuracies.
Erasure: Request deletion of personal data.
Data Portability: Receive data in a structured format.
Objection: Object to certain processing activities.

11. Cross Border Data Transfer

Transfers outside India will comply with applicable laws, including obtaining explicit consent.

12. Data Protection Impact Assessments (DPIAs)

Conducted for high-risk data processing activities.

13. Grievance Officer

Mr. Vikram Pratap– Data Protection Officer
Email: privacy@gaonnasp.in
Phone: 0631 7961464

14. Data Breach Notification

In case of a breach, GAON NASP will notify you and take appropriate action.

15. Training and Awareness

Employees are trained on data protection principles and responsibilities.

16. Record-Keeping

GAON NASP maintains detailed records of data processing, consents, DPIAs, and compliance measures.

17. Severability and Exclusion

Invalidity of any part of this Policy does not affect the remainder. Policy does not cover unsolicited information.

18. No Waiver

Rights and remedies under this Policy are cumulative and may be waived only in writing.

19. Contact

For queries regarding this Policy:

Grievance Officer
Bharat Gaon Agrisustain India Pvt. Ltd.
Email: privacy@gaonnasp.in
Ph: 0631-7961464

20. Withdrawal of Consent

Withdraw consent anytime via compliance@gaonnasp.in or opt-out features. Certain services may be affected.

21. Erasure of Personal Data

Request deletion by contacting compliance@gaonnasp.in. Data will be erased unless legal/contractual obligations require retention.